FAQs

Payment

We accept PayPal, credit cards (including Visa, Mastercard and American Express), and bank deposits. 

Beneficiary name: KCT GLOBAL TRADING
Beneficiary account number: 2070-1900-248-760
Bank Name: RHB Bank Berhad


If you are paying via bank deposit, please send us a copy of the paper or electronic receipt to kc@mytriathlonshop.com.

Shipping

Shipping for online orders within Malaysia is charged by weight, and shipping costs will calculated at checkout.

International Buyers

If you live in South-East Asia but outside Malaysia, please go to www.tailwindnutrition.sg to order.

Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase.

Returns and Changing Orders

We love Tailwind and stand behind it 100%. If you are unhappy with your Tailwind, please contact us within 14 days at kc@mytriathlonshop.com and we will offer you a replacement or full refund (excludes shipping). Unconsumed quantities will need to be returned.

If you need to change or cancel an order, please send us an email at kc@mytriathlonshop.com as soon as possible. It's as easy as that.